Privacy Policy

Last updated: August 2, 2026

Festival Ear Pro (operated by Twisted Lasers LLC, “we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you visit festivalearpro.com or purchase Rail Riderz™ products, how we use it, and the choices you have.

Information We Collect

Information you give us: name, email address, shipping and billing address, phone number (if provided), and order details when you place an order, contact us, sign up for our email list, or submit a White Label or Earfluencer inquiry.

Payment information: payments are processed securely by Stripe. We do not collect or store your full card number, CVV, or bank details on our servers — Stripe handles that directly under its own privacy policy (stripe.com/privacy).

Automatically collected information: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see Cookies below).

How We Use Your Information

We use your information to: – Process and ship your orders – Communicate with you about your order, returns, or support requests – Send marketing emails if you’ve opted in (you can unsubscribe at any time) – Improve our website and product offerings – Comply with legal and tax obligations

We do not sell your personal information to third parties.

Stripe — payment processing
WooCommerce / our web host — order and account management
MailerLite — email marketing, only if you’ve opted in to our list
Shipping carriers — to deliver your order
Service providers who help us run the business, bound by confidentiality obligations

We do not share your information with third parties for their own marketing purposes.

Cookies

Our site uses cookies for essential site functions (like your cart), and — if you consent — functional, analytics, and advertising cookies. You can manage your cookie preferences using the cookie banner on our site or your browser settings.

Your Privacy Rights

California residents (CCPA/CPRA): you have the right to know what personal information we collect, request deletion of your information, correct inaccurate information, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise these rights, email us at [email protected].

All users: you can request a copy of the personal data we hold about you, ask us to correct or delete it, or unsubscribe from marketing emails at any time by emailing us or using the unsubscribe link in any email.

Data Retention

We retain order and account information as long as needed to fulfill orders, comply with tax and legal obligations, and resolve disputes, after which it is deleted or anonymized.

Children’s Privacy

Rail Riderz™ products are intended for teens and adults. Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International Visitors

Our business operates from Las Vegas, Nevada, USA, and data is processed in the United States. If you’re visiting from outside the US, your information will be transferred to and processed in the US.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the site after changes means you accept the updated policy.

Contact Us

Questions about this policy or your data? Email us at [email protected].